FAQs

- Do you have a store front?

Yes — we have three locations you can visit! ?️

Our hours change seasonally and vary by location, so the best place to find our most up-to-date hours is

on our Instagram page @ijusthavetohaveit

Meridian
500 22nd Ave
Meridian, MS 39301

Oxford
403 S Lamar Blvd
Oxford, MS 38655

Starkville
401 University Drive, Suite 4
Starkville, MS 39759

- Do you have different shipping options?

Yes! We currently offer USPS Priority Mail and UPS Ground.

If you need your order as quickly as possible, we strongly recommend choosing UPS Ground. Recently, we’ve noticed that USPS Priority can take longer to deliver than UPS Ground.

If you’re not in a rush, USPS Priority is still a great option. However, please note that we are not responsible for delays caused by the carrier, especially if USPS is selected. For the most reliable delivery times, we suggest choosing UPS Ground.

Our shipping warehouse is open Monday–Friday. Orders ship daily until our carriers (USPS and UPS) complete their pickups. Any orders placed after the daily pickup time will ship the next business day.

Please note: We do not guarantee or promise delivery dates, as shipping timelines are determined by the carrier.

- Do you do refunds?

We currently do not offer refunds. Instead, we issue store credit for eligible returns so you can find something else you love! The credit will go on your online account, and it will be deucted automatically on your next order at checkout! Our store credit never expires!

- Are you hiring?

We are always accepting application even though we are not actively hiring!

Apply below!!

https://form.jotform.com/201259223904147

- What Happens if I provide you with a wrong address?

Please make sure your shipping address is correct before placing your order.

During checkout, customers must agree to our Terms & Conditions, which confirm that the shipping address provided is accurate and that orders cannot be edited or canceled once they are placed.

Once an order has been shipped, we are unable to change the address, and there is very little that USPS or UPS can do to correct it if the address provided is incorrect. Your order will be shipped exactly as it was entered at checkout.

If an incorrect address is provided:

We are not responsible for packages delivered to the address entered at checkout.
If the carrier is unable to deliver the package, it may be returned to us, which can sometimes take several weeks or even months depending on the carrier.
If the package is successfully delivered to the incorrect address, the carrier is typically unable to retrieve it.

For this reason, please double-check your shipping information carefully before placing your order.

- Can I return a final sale item?

All sale and discounted items are final sale and cannot be returned for store credit or exchange.

If a sale item is sent back to us, store credit will not be issued. If you would like the item returned to you, you will be responsible for the shipping cost to have it sent back.

Please make sure to review your order carefully before purchasing any sale or discounted items.

Jewelry is also final sale and is not eligible for return or store credit.

- Can I buy something online and pick it up instore?

Yes — we currently offer in-store pickup at our Meridian location.

If you select Meridian In-Store Pickup at checkout, we’ll notify you when your order is ready to be picked up.

Our online shipping warehouse is separate from our other retail store locations, so online orders cannot be picked up in Oxford or Starkville.

If you’re looking for an item at one of those locations, we recommend calling the store directly to check availability. If the item is in stock, that store can process a phone order for you to pick up in person.

We also offer free gift wrapping—just let us know if you’d like your order wrapped! ?

- Can I return an online order in-store?

Yes! You can return online orders at our stores for store credit, as long as the items meet our return policy:

Returned within 7 days of purchase
Unworn and unwashed
Tags still attached
No odors

- What should I do to be notified of a restock?

You can sign up for a restock notification right on our website!

Click the sold-out product you want.
Select your size (if applicable).
Enter your email address.

We’ll email you as soon as the item is back in stock, so you can grab it before it sells out again! ✨

- Do you have online gift certificates?

Yes we do! https://ijusthavetohaveit.com/giftcertificates.php

These E-gift certificates will be emailed to the recipient's

email address as soon as the order is placed. Please provide us with a valid email address.

- Do you work with collaborators?

We do not as of right now.

- Can I return something I damaged?

Unfortunately, we cannot accept returns for items damaged after they were received.

To help prevent damage, please follow the care instructions on the garment’s tag:

If the tag says hand wash, do not machine wash.
We do not recommend using a dryer on any of our items.

Proper care helps keep your items looking their best!

Lost Package / Shipping Delays

We are not responsible for delays caused by USPS, UPS, or any other shipping carriers. If your order has not arrived on time, please contact the carrier directly.

If your package is delayed or lost in transit:

USPS requires a package to be in transit for at least 15 days before a missing mail claim can be filed.
If it has been delayed more than 15 days, you can file a claim here: USPS Missing Mail

Please note:

We are not responsible for stolen packages.
If the carrier confirms delivery, we cannot issue a refund.
Check with roommates, family members, or anyone with access to your mailbox, as they may have picked up your package.
For USPS to mark a package as "delivered," it must reach the address provided at checkout—so please make sure your shipping address is correct!

Any other questions email us at ijhthi.online@gmail.com

Sponsorship / Donation Requests must be emailed to us at ijhthi.online@gmail.com

at-least 1 month prior to the cause.