FAQs

 

-       Do you have a store front?

Yes we have 3!

Open 11-6 Tuesday- Saturday

4830 Poplar Springs Meridian, MS 39305

403 S Lamar BLVD Oxford, MS 38655

401 University Drive Suite 4 Starkville, MS 39759 

-       Can I buy something online and pick it up instore?

Our shipping warehouse is different than our instore locations. Call the location you want to pick up at and see if they have the item you want instore and that location can do a phone order for you to pick up instore. 

-       Do you have expedited shipping?

 All online orders placed will be shipped USPS priority mail. If you want something shipped faster, CALL US before your order has been placed. Call us via phone 6014532604 Tuesday-Saturday 11-6 and we can do a phone order and ship expedited shipping.

 -       Can I return an online order in-store?

 Yes for store credit! As long as it follows our return policy (returned within 7 days of purchase date, unworn, unwashed, tags still attached, no smells)

 -       Can I return something I got on sale?

No, all sale or discounted items are FINAL SALE ITEMS. 

-       What should I do to be notified of a restock?

Sign up for a restock notification on our website by clicking the sold out product (and your size) and typing in your correct email address! We will email those who sign up for the restock notification as soon as we have the product back in-stock! 

-       Do you offer refunds?

No we do not. We offer store credit that never expires!

-       Can I cancel / change my order after it is made?

Once you order has been placed, it can not be modified or cancelled after checkout. As a small business we work hard to ship out all orders as fast as humanly possible. You are welcome to return the item you have ordered back to us in accordance with our return policy. We have a no cancellation policy.

At checkout we have a “Terms and Conditions“ box that each customer has to click the box and agree to the following which states “I understand and acknowledge that by checking the box below, I have made sure that my shipping address is CORRECT and I understand that I can not cancel or edit my order once the order has been placed. We will ship the order (as the customer made it) to the address we are provided with. Thanks!” We are not at fault if we are given a faulty address.

-       Do you have online gift certificates?

Yes we do! https://ijusthavetohaveit.com/giftcertificates.php These E-gift certificates will be emailed to the recipient's

email address as soon as the order is placed. Please provide us with a valid email address.

-       Are you hiring? 

As of right now all locations are at full staff but we are ALWAYS accepting applications 

Here is the link to apply

https://form.jotform.com/201259223904147

Lost Package / Shipping Delays

We are not responsible for any delays caused by our mail carriers. If USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

Package delayed for a long time / lost in transit? USPS mail must be in transit for 15 days before a file can be claimed for a missing package. If the package has been lost in transit / delayed for more than 15 days visit this link to file a claim 

https://www.usps.com/help/missing-mail.htm

**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the local USPS carrier regarding your package. Check with all your roommates or anybody that has access to your mail to see if they brought in your package for you. For a package to be scanned "delivered" USPS has to be at the address provided. *Make sure you have given us a correct address also* 

 

 

 

Any other questions email us at ijhthi.online@gmail.com